Return & Refund Policy

Products are refundable if it is returned in the original unused condition and agreed for return by both the buyer and Big Care Mart.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Big Care Mart will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3-5 working days after the confirmation.

Please return your purchase to the following address:
Big Care Mart

57G Jalan Temenggung 3/9 

Bandar Mahkota Cheras

43200 Cheras, Selangor


Please contact us at [email protected] or Whatsapp us at 011-23508092 if you have any questions or doubts.